Frequently asked questions — Daftari

What is Daftari?

A digital debt ledger for shops that replaces the paper one: record your customers' debts and payments in seconds, and your customer receives an automatic WhatsApp receipt from your own number.

Is my data safe? Who can see my ledger?

Your ledger lives on your device, and while you are signed in a backup is uploaded automatically to our servers (encrypted in transit) so you never lose it when you change phones. The backup exists to restore your ledger and nothing else — we do not read it, no third party sees it, and it is permanently deleted with your account. See the Privacy Policy.

How is the balance counted?

The balance is charged when you record an transaction: every debt or payment uses one transaction from your plan quota or your extra balance — whether or not a WhatsApp receipt is sent. WhatsApp receipts are free and included with the transaction, and small transactions (below a published threshold) do not use your balance at all.

Is linking WhatsApp required?

No — the ledger works fully without it, at the same price and with the same features. Linking is an optional addition that makes the receipt reach your customer automatically from your shop number.

How do I turn on automatic WhatsApp sending?

Settings → Business card → link WhatsApp with a pairing code (or QR). Messages are sent from your own number, so your customer sees an ordinary conversation with you. We recommend a "WhatsApp Business" account for the shop number. Only the owner can link, and team members send from the shop's number without linking their own.

What happens when my balance runs out?

Recording new transactions stops until you top up or your plan renews. Your ledger and everything already in it stay exactly as they are and are never deleted, and you can buy extra transactions that never expire.

Does the app work offline?

Yes — recording into the ledger always works with no connection. The internet is only needed to send receipts and to sync your account, and queued messages go out automatically once you are back online.

Can my staff record into the same ledger?

Yes — with team accounts (on paid plans) you add employees from Settings → Team: enter their name and number and share the invite code over WhatsApp. They sign in on their own phone and record debts and payments straight into the same ledger, every transaction shows who recorded it, and you control their permissions and can revoke access at any time.

How do I move my ledger to a new phone?

Sign in with the same number and password on the new phone — your whole ledger comes back automatically from the cloud backup, along with your plan and balance. (The backup-file route is still available in Settings for anyone who prefers it; attachment photos are not carried in the cloud backup.)

Can I pay by bank card or PayPal?

Yes — from the website subscription page: sign in with the same app account and pay by card or PayPal through Stripe, and your plan activates in the app immediately. Inside the app, payment goes through your App Store / Google Play account.

How do I cancel my subscription?

On iOS from "Manage subscription" inside the plans screen (managed by the App Store), and on Android from Google Play subscriptions. Cancelling stops the next renewal only — your current quota stays until the end of the paid period.

How do I delete my account?

Settings → Delete account permanently. Your data is removed from our servers immediately and it cannot be undone.

Still stuck? Talk to us

Message us on WhatsApp: +970 59 813 6876 or use the support page.